Last Updated: February 2026
Thank you for trusting InstaLumeo as your source for practical networking education. Because our products are digital and instantly accessible, our refund policy is designed to be fair to both learners and creators.
General Policy
All sales of digital products (eBooks, lab guides, checklists, templates) are final upon purchase and download.
This is because:
- Digital products are non-tangible and immediately delivered
- They cannot be “returned” like physical goods
- Your purchase grants a personal-use license under Egyptian Law No. 82 of 2002 and the Berne Convention
Exceptions (When We May Issue a Refund)
We may consider a full refund in the following rare cases:
- Technical Failure:
You’re unable to download or open the file after trying all troubleshooting steps (e.g., PDF corruption, broken links). - Accidental Duplicate Purchase:
You purchased the same product twice within a short timeframe by mistake. - Product Not as Described:
The content materially differs from its description on our website (e.g., advertised as 26 labs but contains only 5).
Requests must be submitted within 14 days of purchase via email to fathalla@fathalla.com.
Non-Refundable Situations
We cannot issue refunds for:
- Change of mind or lack of time to study
- Purchasing the wrong product (e.g., buying the Lab Handout Book instead of the Main Book)
- Inability to use third-party tools (e.g., GNS3, Packet Tracer)
- Disputes unrelated to product delivery or accuracy
Tip: Review product descriptions, sample pages, and system requirements before purchasing.
How to Request a Refund
- Email us at fathalla@fathalla.com
- Include:
- Your full name
- Order number or receipt
- Product name
- Reason for refund request
- We’ll respond within 3 business days
If approved, refunds will be issued via your original payment method (InstaPay or international wire).
Governing Law
This policy is governed by the laws of the Arab Republic of Egypt. Any disputes shall be resolved exclusively in the courts of Alexandria, Egypt.
💬 Our Commitment to You
While we stand by our “final sale” policy for digital goods, we’re committed to your success. If you’re struggling with a product:
- Reach out—we may offer free supplemental help
- Check our free guides (e.g., GNS3 Fix, Netmiko Setup)
- Use our CCNA Checklist to maximize value
Your learning journey matters to us—even after purchase.
—
Fathalla Ramadan
Founder, InstaLumeo
Alexandria, Egypt